Grievance & Data Requests

Under India's Digital Personal Data Protection Act, 2023 (and equivalent rights under the GDPR and CCPA), you can ask us to:

• Access a summary of the personal data we hold about you and how we process it
• Correct, complete, or update inaccurate or incomplete data
• Erase your personal data where we are no longer required to keep it
• Withdraw consent you previously gave, as easily as you gave it
• Nominate another person to exercise your rights on your behalf
• Raise a grievance about how we have handled your data or a prior request

Email our Grievance Officer with your request and enough detail for us to verify your identity and locate your data. To protect you, we may ask for confirmation of identity before we act.

• Grievance Officer: Sanjay Pillai
• Email: privacy@kalcend.ai
• Phone: +917736931116
• Entity: Kalcend Technologies Pvt. Ltd., DS-Suite 22, TC 24/3088/2, Dotspace Business Center, Kaudiar Square, Thiruvananthapuram, Kerala 695003, India

1. We acknowledge your request and confirm your identity
2. We locate and review the relevant personal data
3. We action the request — or explain, in writing, any lawful reason we cannot
4. We resolve grievances within 90 days, in line with the DPDP Rules, 2025

Many people whose data we process are contacts or customers of the businesses that use Kalcend. In that case the business is the data controller. Please direct your request to them; we will assist them in fulfilling it. If you are unsure who holds your data, contact us and we will help point you to the right party.